Contiguous United States
UPS is the common carrier for all domestic shipments. Charges and shipping times are based on shipment type, package size and weight. Refer to the below map for estimated delivery times on economy delivery shipment types. Expedited shipment types are available; listed in checkout. Delivery dates are estimates and The Brenmar Company, Inc. will not be responsible for any delays on UPS Ground shipments. Additional freight charges may apply
Alaska, Hawaii and Puerto Rico
UPS are the common carriers for shipments to Alaska, Hawaii and Puerto Rico. UPS shipping methods are available to users in Alaska, Hawaii and Puerto Rico. Refer to the above map for estimated delivery times on economy shipping methods to these locations. Delivery dates are estimates and The Brenmar Company, Inc. will not be responsible for any delays on UPS Ground shipments.
Canada
UPS is the common carriers for all provinces in Canada. Charges and shipping times are based on the shipment type, package size and weight. Customers are responsible for any charges related to customs duties and taxes. Delivery dates are estimates and The Brenmar Company, Inc. will not be responsible for any delays on UPS Ground shipments.
U.S. Territories and Freely Associated States
UPS is the common carriers for international shipments, depending on location and delivery method. Occasionally it uses affiliated logistics companies to fulfill the shipment. Please contact customer support if you are experiencing issues with processing an order for which the intended delivery address is international.
International
Please call us at 1-800-783-7759 to place an international order.
Free Shipping
The Brenmar Company, Inc. is happy to offer free shipping on orders over $2000. No discounts can be used on the order to qualify for free shipping. Free shipping only applies to the contiguous United States. Freight paid orders are subject to availability and must ship as a whole to maintain free shipping.
Tracking a Shipment
Once your order has been shipped you will receive a tracking number from UPS.
Warehouse Pickups
Shipments can be picked up from our La Vista, Nebraska warehouse. Please contact customer support for more
information.
Edibles
Please allow an additional 1-2 business days for processing edible items.
All edibles are very fragile. Thus, some damage is unavoidable, especially if you choose to ship the products via UPS Ground. For this reason, we understate the amount of product that comes into each box by 10%. If less than 10% of the product is damaged, then The Brenmar Company, Inc. is not responsible. If more than 10% of the product is damaged, then we will offer a credit based on the percentage of broken product. Pictures of the damaged product are required to be eligible for a credit.
Damaged or Missing Items
If your order is damaged or missing items, then you must contact info@brenmarco.com within 3 business days
of the date the order was delivered to open a claim. All claims are required to include your order number and pictures that show proof of damage.
If you believe your order has been lost or stolen, then you must contact us at 800-783-7759 or info@brenmarco.com to report the issue within 3 business days of the order’s expected delivery date.
Please note: When you report a lost or stolen order, we will file a claim with the carrier in an attempt to help locate your package. If the carrier is unable to validate the claim, then The Brenmar Company, Inc. cannot be held responsible for any missing packages. In addition, The Brenmar Company, Inc. cannot be held liable for any actions that occur after a package has been delivered, including theft. In addition the customer is obligated to incur any shipping charges or additional shipping charges for UPS inability to deliver to the shipping address given.